LeapEngine Terms & Conditions

Effective Date: 7/1/2023

Last Updated: 4/7/2025

Welcome to LeapEngine LLC (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at leapengine.co (the “Site”) and any services, content, tools, features, or functionality provided by LeapEngine (collectively, the “Services”).

By using the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Use of the Website

You may browse and use this Website solely for lawful purposes and in accordance with these Terms. You agree not to:

Use the Website in any way that violates applicable laws or regulations.
Attempt to interfere with the functionality or security of the Website.
Transmit any harmful or malicious code.
Use the Website to solicit or promote illegal or unethical activity.

We reserve the right to restrict or terminate your access to the Website at any time without notice if we believe you have violated these Terms.

2. Scope of Services

The services provided by LeapEngine will be outlined in a separate agreement, proposal, or scope of work (“SOW”), which will incorporate these Terms by reference, and may include digital marketing, paid media management, creative development, conversion rate optimization, marketing automation, and related strategy.

Any services discussed or requested outside the signed SOW will be considered outside of scope and may be subject to additional fees.

3. Relationship to Client Contracts

These Terms are incorporated into all client contracts and govern the general use of our Services and Website. In the event of a conflict between these Terms and a signed agreement, the terms of the signed agreement will prevail.

4. Intellectual Property

All content on the Website—including text, images, graphics, logos, icons, audio, video, and software—is the intellectual property of LeapEngine or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Website without prior written consent.

All materials created by LeapEngine, including but not limited to ad copy, design assets, strategy documentation, and reporting templates, remain the intellectual property of LeapEngine unless otherwise agreed upon in writing.

Client receives a license to use deliverables as part of their internal marketing or sales efforts but may not resell, distribute, or repurpose without written consent.

5. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or privacy practices of third-party sites. Accessing these links is at your own risk.

6. Disclaimers

This Website is provided on an “as-is” and “as-available” basis. We do not guarantee that the Website will be error-free, secure, or available at all times.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee specific results from the use of our Services. All strategies and recommendations are provided based on best practices and industry knowledge at the time of engagement.

7. Limitation of Liability

To the maximum extent allowed by law, LeapEngine shall not be liable for any damages or losses arising out of or in connection with your use of or inability to use the Website and Services, including but not limited to direct, indirect, incidental, punitive, or consequential damages. LeapEngine’s total liability shall not exceed the total amount paid by the Client for services over the one month preceding the event giving rise to the claim.

8. Privacy Policy

Your use of the Website is also subject to our [Privacy Policy](leapengine.co/privacy-policy/), which describes how we collect, use, and protect your personal information.

9. Payment Terms

Payment terms are outlined in each project proposal or agreement.

All payments must be made in advance of services performed, unless otherwise agreed in writing.
Late payments will incur a late fee of 5% of the overdue amount per month, or the maximum allowed by law, whichever is lower.
LeapEngine reserves the right to pause or terminate services due to non-payment.
No refunds will be provided for any payments made for services rendered or underway.

10. Confidentiality

Both parties agree to keep confidential all proprietary or sensitive information exchanged during the engagement. Clients agree not to disclose, share, or publish any confidential strategies, deliverables, methods, or trade secrets belonging to LeapEngine without prior written consent. Confidentiality obligations survive the termination of the project.

11. Non-Disparagement

Client agrees not to make any defamatory, slanderous, or publicly damaging statements—whether written or verbal—about LeapEngine, its team, or its business practices, including but not limited to on social media, review sites, or to third-party vendors.

In cases of dissatisfaction, the Client agrees to address concerns directly with LeapEngine to seek resolution prior to any public commentary.

12. Independent Contractor Relationship

LeapEngine operates as an independent contractor. Nothing in this Agreement shall be construed to create a joint venture, partnership, or employer-employee relationship between LeapEngine and the Client.

13. Client Responsibilities

Clients agree to:

Provide accurate and timely information and feedback.
Designate a main point of contact for communication.
Review and approve deliverables within reasonable timeframes.
Obtain necessary rights or licenses for any third-party materials you provide.

Delays caused by a lack of client input may impact delivery timelines and are not the responsibility of the Company.

14. Revisions and Scope Changes

Unless otherwise specified, each deliverable includes up to 2 rounds of revisions. Additional revisions or requests outside of the agreed scope may be billed at our standard hourly rate or quoted separately.

15. Communication

Our primary method of communication is email and scheduled video calls (via Zoom, Google Meet, or similar platforms). This ensures clear documentation and accountability for all discussions and deliverables.

Personal phone numbers will not be provided.
Text messaging or contacting team members via personal devices is not permitted and will not be responded to.
Urgent requests (e.g., time-sensitive issues that require action within 24 hours) should be clearly labeled in the subject line of your email and will be addressed as promptly as possible during business hours.
Regular inquiries will typically receive a response within 1–2 business days, depending on project volume and availability.

We are committed to maintaining a professional and respectful working relationship, and clear communication boundaries help ensure timely, high-quality delivery of work.

16. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict of laws principles. Any disputes shall be resolved in the courts located in Essex County, NJ.

17. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to the Site. Your continued use of the Site or Services after any changes indicates your acceptance.

18. Contact

If you have questions about these Terms, please contact us at:
leapengine.co/contact/